RECEPTIONIST
Spreaders of stories, cultures and emotions,
we invite our guests to enjoy exceptional culinary experiences,
subtle and daring that nourish heart, body and spirit.
RECEPTIONIST
Reporting to the Head of Reception and representative of the quality of service of Maison Pic from the customer's reservation to his departure, his missions are as follows:
• Ensure the reception of hotel customers, restaurants or any other visitor (both by telephone and in person)
• Record arrivals and departures, deliver the keys and provide room assistance.
• Inform customers effectively and meet concierge service expectations as soon as possible.
• Memorize the habits of different types of customers and write them down in a cardex
• Manage customer complaints and communicate them to superiors
• Maintain good relationships with external concierge service providers
• Respond to letters and emails as soon as possible.
• Deal with customer disputes with professionalism and courtesy
• Cash in guests staying at the hotel and customers of the Pic*** Restaurant
• Optimize hotel and restaurant reservations
• Be responsible for the cash register, the safe keys and the general pass
• Dealing with the unexpected
• Suggest improvements in products, services and procedures
• Promote versatility
• Promote the activities offered by the hotel
• Use upselling techniques at reception
• Develop additional sales
• Respect and apply current hygiene and cleanliness standards
• Collaborate with all Maison Pic services
